From Messages, select an existing message or, to start a new message, tap the message icon.From Contacts, select a contact and then tap the message icon.Swipe left on a conversation to mute it.Place private, group, SMS/MMS, and Business Inbox conversations on silence for a duration. This option is synced with both the Desktop App and Mobile App. Use the phone number of your Virtual Receptionist to send SMS/MMS text. See Business Inbox for details. On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting.SMS is only available in the US and Canada.From Messages, select an existing message to respond or to start a new message, tap the Message icon. Tap the + while in a message to add an image.From Contacts, select a contact or enter a phone number and then tap the Message icon. Tap the + while in a message to add an image.Outbound MMS currently supports jpg, jpeg, png, and bmp.Inbound MMS accepts all file types supported by the carrier. SMS/MMS is available in the US and Canada only. Press Clear Call Log and then press Delete.Go to the call log and swipe down to see the Clear Call Log button.Use the following steps to clear the call log: Press and hold the number you want to clear and then press Delete this Call Log. Go to the call log and press the Trash icon. Use the following steps to clear the call log, or clear a single entry: Tap the Park icon the call is placed in a parked location.įrom the Call Log screen, press and hold the number, and you are presented with the option to block the number.įrom the Call Log screen, tap the phone number, and you are presented with the option to block the number. The Call Park feature allows a user to put a call on hold on a Park Location and continue the conversation from another device. Tap the Left Arrow (top left) to return to the dial pad.If you selected Attended Transfer, speak to the transfer recipient and then tap Transfer Now.If you selected Blind Transfer or Transfer to Voicemail, the call is immediately transferred.Enter a phone number and then tap the number in the list, or tap a contact from the directory.These two calls are then merged together.Ĭall is transferred directly to voicemail. Transfer the caller to a ring group or another agent without speaking to the new agent first.īefore actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. Use the following steps to transfer the call: Enter a phone number or select a contact from the directory.Switch the audio source from a handset, speaker, or Bluetooth headset.Īllows you to put a call on hold on in Park Location and continue the conversation from another device.Īdd another person to an active conversation by using the following steps: Open the keypad to enter selections on IVRs. While on an active phone call, you have the following options:Īdd another party to the active conversation. Declined calls are forwarded to voicemail. When an inbound call comes to your phone, you have the option to tap Answer or Decline. Note: On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting. From Contacts, tap the contact and then tap the telephone icon.From the Keypad, dial the phone number you want to call and then tap the telephone icon.From Calls, tap a call in the logs to open the contact information, and then tap the telephone icon.From Calls, on iOS or iPadOS tap the telephone icon and on Android, tap the Favicon, then tap New Call.When troubleshooting any issues with the Vonage Mobile App, confirm that you have the latest version of the app installed.
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